1.      Log an Issue in Help Desk

• Logging an issue is the best method of reporting system issues.  Logging issues via the Help Desk ensures the most expedient escalation of an issue for resolution
• If you are unable to access PA-Logic to log a ticket, please use this link to access the Help Desk System outside of PA-Logic: https://helpdesk.sanovia.net .

2.      Email

• If you are unable to access the Help Desk system or the link above, please email support@sanovia.com. This is the only support email address that is monitored on a regular basis for issue escalation.
• Replying to the email address associated with ticket notification or emailing palogic-system@sanovia.net or pa-support@sanovia.net will not get your system issue addressed.  These email addresses are not monitored for issues or requests.

3.      Call the Sanovia Support Hotline

• If PA-Logic is down and you cannot access the application, and you do not have access to email then you can contact  the Support Hotline at 1-866-521-2323.

Using the methods outlined above will ensure your organization’s issue receives the proper attention and is directed to the appropriate resources within Sanovia.

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