Customer Log-in Careers Contact

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1.      Log an Issue in Help Desk

  • Logging an issue is the best method of reporting system issues.  Logging issues via the Help Desk ensures the most expedient escalation of an issue for resolution
  • If you are unable to access PA-Logic to log a ticket, please use this link to access the Help Desk System outside of PA-Logic: .


2.      Email

  • If you are unable to access the Help Desk system or the link above, please email This is the only support email address that is monitored on a regular basis for issue escalation.
  • Replying to the email address associated with ticket notification or emailing or will not get your system issue addressed.  These email addresses are not monitored for issues or requests.


3.      Call the Sanovia Support Hotline

  • If PA-Logic is down and you cannot access the application, and you do not have access to email then you can contact  the Support Hotline at 1-866-521-2323.


Using the methods outlined above will ensure your organization’s issue receives the proper attention and is directed to the appropriate resources within Sanovia.